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AGS
  • About
    • Our Story
    • Our Markets
    • Our Territories
    • Vision, Mission, Values & Principles
    • Newsroom
    • AGS Magazine
  • Electrical
    • Electrical Services
    • Electrical Manufacturers
    • Pricing Announcements
    • Electrical Sales Team
  • Lighting & Controls
    • Lighting & Controls Services
    • Lighting & Controls Line Card – Arizona
    • Lighting & Controls Line Card – Las Vegas
    • Lighting & Controls Line Card – New Mexico/El Paso
    • Lighting Sales Team
  • Line Cards
  • Resources
    • Product & Stock Guides
    • All Manufacturers
    • Manufacturer Resources
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    • AGS Magazine
    • Buy American Overview
    • Industry Links
    • Outdoor Lighting Codes
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    • Twitter Feed
  • Our Team
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Mallary Palencia

Customer Support Manager Lighting & Controls

602-275-1168 | Email

My Passion: I thoroughly enjoy the upbeat environment here at AGS. I love helping others and building relationships with customers and manufacturers. I thrive on the challenges I’m given and love learning more and more as I continue to grow in the industry.

My Role: As Customer Support Manager, I help my team provide the best customer service. I handle escalations, and provide direction to help ensure we’re handling any issues as quickly as possible. I also delegate and help with submittal packages, provide project quotes to customers, as well as roadway lighting quotes.

Career Background:  I started in the industry at Total Lighting & Control in 2013 and have been a part of AGS since 2018.

Personal Side: When I’m not working, I enjoy cooking, home improvement projects, visiting back home in Indiana, reading/watching anything “spooky”, and spending time with my husband and our two crazy boys.

Fun Fact:

I co-host a true crime astrology podcast and read tarot cards.

Three Words that Best Describe Me:

Driven, Compassionate, Fun

Years in Industry: 11
Years with AGS: 5
Education:

Associates in Arts with Distinction from Rio Salado College

Certifications/Training:

LFI 2-Day Basic Lighting Course
Various manufacturer training programs
Dale Carnegie Course

 

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